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 25 lat
na rynku
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Część międzynarodowego koncernu
Wolters Kluwer

Senior IT Support Specialist

Location: Warsaw


Attractive office location
Bicycle-friendly environment
Umowa o pracę lub zlecenie - do wyboru
Employment contract
Godziny dla rodziny
Two hour family time every month
Darmowy dostęp do systemu LEX
Special prices for our products
Prywatna opieka medyczna
Medical insurance
Nasze produkty wspierają pracę prawników, sędziów, dyrektorów firm.
Gamification System
Dofinansowanie do pakietu sportowego
Sport package
Dużo się dzieje - firma to nie tylko praca
Mountain, sailing, and bicycle clubs




As a Senior IT Support Specialist, you will be responsible for the on-going advanced support, maintenance, upgrade and use of computer and telecommunications systems. In this role you will support the Business Unit with Workplace Technology and you will resolve non-standard end user inquiries, incidents and effect resolution via phone, email, user-portal or by directly engaging with the user’s systems to apply hands on resolution as required. Additionally you are responsible for local and global server-based applications on an operational and project-level.


Necessary Professional experience :

  • Bachelor’s degree in Information Technology or equivalent experience;
  • A minimum of 3 years of very strong Microsoft Windows Clients and Servers experience;
  • A minimum of 3 years of Microsoft Office 2013/2016 experience;

Preferred Qualifications:

  • You have many years of professional experience in larger IT landscapes and in dealing with service providers as well as internal and external customers;
  • You have in-depth knowledge of complex server/client structures (with a focus on Windows). Further knowledge in Linux, Mac, virtualisation, security-management-solutions and MCSE-certification is a strong plus;
  • Strong skills with windows services (AD, Office 365, Azure);
  • Strong experience in a Desktop Support role and with maintaining End user-devices;
  • Experience with the ITSM (process improvement frameworks and methodologies);
  • Experience with IBM BigFix preferred;
  • MCITP, MCP, MCSE, or MCDST preferred;
  • Expert level Windows 10 & Office 365;
  • Experience with IOS;
  • Advanced understanding Network Services and Telephony;
  • Other industry certifications a plus (HP, CompTIA A+, etc.);

Additional Skills, Knowledge & Abilities:

  • Ability to support customers in an customer-oriented and effective way;
  • Listens to and anticipates customer’s needs and ensures they are met;
  • Ability to work independently with minimum supervision, manage own daily schedule and prioritize activities;
  • Excellent verbal and written communication skills in local language and English;
  • Adapts communication style to audience and ability to work in team environment;
  • Continuously learns and develops self and builds a culture of trust and respect;
  • Ability to work in high-pressure and fast paced environment;
  • Ability to work in an international environment;
  • Takes personal ownership and responsibility for delivering on commitments and business objectives;
  • Genuine aptitude and interest in computers and networking technology;
  • Encourages and generates new and creative solutions;

Your duties:

  • Provide desktop support for all company PCs, mobile devices, printers and associated devices;
  • Provide technical support internally, via phone, email, user-portal, including coordinating necessary actions and departments to resolve issues;
  • Troubleshoot, escalate and manage tier 2-3 help desk issues and security incidents;
  • Provide Advanced level application training/support (anti-virus, e-mail, mobile devices, etc.);
  • Manage hardware and software inventory and management;
  • Organize, inventory and manage IT storage facilities;
  • Manage inventory of year-round production;
  • Manage OS and software application updates/patches;
  • Manage ‘checkout’ and tracking of loaned hardware (laptops, software, etc.);
  • Manage and coordinate hardware repairs;
  • Ability to troubleshoot advanced hardware problems;
  • Advanced experience with computer software applications (Outlook, Internet Explorer, MS Office, etc.);

 What do we offer:

  • Professional and dynamic work environment;
  • Medical insurance;
  • Sport package;
  • Fruits every Tuesday;
  • Bicycle-friendly environment;
  • Two hour family time every month
  • Day off on your birthday;
  • Mountain, sailing, and bicycle clubs;
  • Gamification system for employees;
  • Office next to the Rondo Daszyńskiego metro station.


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